WHITE PAPER

Critical Issues in Establishing a Viable
Supply Chain/Reverse Logistic Management Program
Jade Lee, MBA
Supply-Chain Services, Inc. (SSI)
Lombard, IL, USA

Presentation at
IEEE Conference
May, 2002

Abstract
In this paper, we intend to analyze the complex is-sues that OEM's face in managing their worse night-mare - Reverse Logistics. Viable solutions will be proposed to solve the problems, streamline the op-eration and ultimately enhance the bottom line. Since our company, Supply-Chain Services (SSI) is a 3rd party reverse logistic service provider for major corporations from a variety of industries, the numbers used and scenario described are based on our own experience and data. However, a num-ber of published research papers are also used as references and appropriately noted.