NEWS RELEASE

Supply-Chain Services, Inc. (SSI) Passed ISO 9001 & 14001 Certification Audit

Lombard, Ill. (April 21, 2004) - Supply-Chain Services, Inc. (SSI), a leading reverse logistics/supply chain and electronics recycling service provider headquartered in Lombard, Illinois announced that it has passed rigorous ISO 9001 (Quality Management System) and 14001 (Environmental Management System) certification audits.

“This achievement marked a significant footprint in the history of SSI.” said Jade Lee, owner and Executive Vice President. “It confirms our relentless effort in transforming the company from an electronics recycling service provider to a full service company in the Reverse Logistics/Supply Chain arena.”

Today, SSI functions as the national or regional product return center for electronics manufacturers (OEMs). It uses SSI TrackIT, a state-of-the-art web-enabled software to empower its customers with real time visibility of their returned assets and excess inventories. The value-added services that SSI provides include RMA validation, serial number/barcode recording, return product inspection, testing, repair, refurbish, re-kitting, parts replacement or retrieval, re-label, repackaging, re-marketing and re-distribution.

“Timely, properly and accurately handling returns is a critical issue for manufacturers to deliver complete customer satisfaction.” commented Jade Lee who received her MBA degree from Northwestern University . More and more manufacturers are outsourcing return goods processing services to professional companies like SSI to take advantage of the efficiency and cost effectiveness of a specialist. “With our services, manufacturers can focus on their core competence without worrying about the complexity of the backend of their business.” SSI’s value-added services play a crucial role in enhancing manufacturers’ bottom line. Over 80% of the returns are usually of no or minor defects. After inspection, testing, cleaning, relabeling and repackaging, many of them can be resold to recapture the Return on Asset (ROA). Jade Lee also points out the importance of in-depth analysis on return reasons as it provides invaluable intelligence to manufacturers in understanding issues on their product design, supplier quality, customer profile and sales channels.

SSI’s renowned electronics recycling services have helped position customers to be environmentally sound corporate citizens. SSI diverts over 20 million pounds of materials annually from landfills by performing unparalleled material and asset recovery tasks in product de-manufacturing, material recycling and parts retrieval and re-marketing. As a leader in electronics recycling, SSI provides customers with “best of class” asset recovery programs. SSI practices social responsibility through sound environmental processes that complies with state and federal EPA regulations.

SSI’s customers include many of the leading electronics OEMs in the field of consumer electronics, industrial electronics, medical electronics, computer systems and cellular telecommunication.

For more information, contact Jade Lee, Executive Vice President, email: jadelee@supply-chainservices.com, phone: (630) 629-9344, x12, web: www.supply-chainservices.com